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qbaje Privacy Policy

qbaje ("we", "our") is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains how your personal information is collected, used, stored, and protected when you use the qbaje.lat website.

By registering on this platform or continuing to use it, you will be considered to have agreed to the terms of this privacy policy. Before reading this policy, please make sure you have understood its full content.

This policy applies only to the qbaje.lat platform. qbaje bears no responsibility for third-party websites or services.

1 What information we collect

When you register on the qbaje platform, make transactions, or contact us, we may collect the following information:

1.1 Registration and Identity Information

• Full name and date of birth
• Email address
• Mobile number (for contact purposes)
• Username and password (stored in encrypted form)
• Identity document required for age verification

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Usage and Technical Information

• IP address and device information
• Browser type and operating system
• Your activity on the platform and gaming history
• Login time and session details
• Information collected from cookies and similar tracking technologies

1.4 Communication Information

• Details of conversations with us via live chat or email
• Records of complaints or requests

2 Purpose of data collection

qbaje collects and uses your personal information only for legitimate and transparent purposes. The main reasons for using your information are listed below:

• To complete the account registration and verification process
• To process financial transactions and ensure their security
• To verify age (for users aged 21 or older only)
• To prevent fraud, money laundering, and other illegal activities
• To ensure the security of your account
• To provide customer service and support
• To improve platform quality and enhance user experience
• To send relevant bonus and promotional offers (with your consent)
• To monitor responsible gaming and identify signs of addiction
• To meet legal obligations

3 Sharing information with third parties

qbaje does not sell your personal information or transfer it to third parties without authorization. However, limited information may be shared in the following circumstances:

3.1 Service Providers

Only the necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical support. These organizations are required to comply with qbaje's privacy standards.

3.2 Legal Requirements

Information may be provided to comply with legal directives from competent authorities or court orders. Information may also need to be shared under fraud investigations or anti-money laundering (AML) obligations.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, user information may be transferred to the new authority. In such cases, we will notify you in advance.

4 Cookies and tracking technologies

The qbaje.lat website uses cookies and similar technologies to improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Remember your preferences and settings.
• Analytics cookies: Monitor platform usage to help improve service quality.

4.2 Cookie Control

It is possible to disable cookies through your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

5 Data security measures

To ensure the security of your personal information, qbaje has adopted industry-standard technical and organizational measures:

• All data transmission secured through SSL (Secure Socket Layer) encryption
• Two-Factor Authentication for accessing financial information
• Passwords stored using hashing and encryption methods
• Access to sensitive information limited to authorized staff only
• Regular security audits and vulnerability assessments
• Automated monitoring system to detect suspicious activity

While we strive to ensure the highest level of security, transmitting information over the internet is not completely secure. Please contact us immediately if you have any security-related concerns.

6 Data retention period

qbaje retains your personal information for as long as necessary. The key principles of retention are outlined below:

• Information from active accounts is retained until the account is closed.
• Even after an account is closed, records of financial transactions are kept for a specified period as required by law.
• Long-term retention may be necessary for fraud prevention and legal accountability.
• When no longer needed, personal information is securely deleted or anonymized.

7 Your rights

You have the following rights regarding your personal information:

7.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it.

7.2 Right to Rectification

You have the right to request correction of any inaccuracies or incomplete information in your data.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes and to unsubscribe from promotional communications.

7.5 Right to Portability

You have the right to receive the information you have provided in a structured and commonly usable format.

To exercise any of the above rights or to make a request regarding your information, please contact our support team.

8 Protection of minors

The qbaje platform is for users aged 21 or older only. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process.

If we become aware that a minor has provided information by mistake, we will immediately close that account and delete the associated information.

9 Policy changes

qbaje reserves the right to update or change this privacy policy at any time. If there are any significant changes, we will notify you by posting a notice on the website or by sending a message to your registered email.

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy. Therefore, it is recommended that you visit this page regularly.

10 Contact us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. Our support team is available in Bengali 24 hours a day, 7 days a week.

We will try to respond as quickly as possible to any request related to your data protection.